Survey Facts

The EOS Group survey ‘European Payment Practices’ analyses the relationships between payment behaviour, payment terms and the influence of cash flows on Europe’s economy and society.

On behalf of EOS, in the spring of 2017 the independent market research institute Kantar TNS once again surveyed experts in European countries regarding local payment practices.

For more Information, get in touch.

Thoughts made visible.

Economic cycle

The consequences of late payments and default can be a serious concern for companies. This makes it even more important for them to use debt collection services: professional receivables management maintains their cash flow.

Economic driver

Payments returned by debt collection are an important support for companies. They use the liquidity to settle their own open invoices. And they invest in their future.

Investment brakes

The following materials illustrate how the company experts who were polled evaluate the current consequences of payment delays and defaults on profit, liquidity and interest costs, and what business risks they believe they are exposed to.

Terms of payment

Staying solvent and making a profit top the list of priorities of all European companies. For this to happen, customers have to pay their bills – ideally on time. The latest EOS survey "European Payment Practices" 2017 investigates the factors that influence good payment practices.


A completely digitalised arrears billing procedure, consisting of highly automated debt collection processes tailored to specific customer needs, e.g. using big data analyses, is still a pipe dream in many European companies.


The effects of payment delays and defaults by customers are not just critical for the companies involved but ultimately also for consumers themselves. Companies often respond to outstanding payment receipts by cutting personnel and raising prices.

Cookie Settings

We use cookies on our website to enable you to have the best possible website visit. These include cookies that are necessary for the operation of the website, those that are only used for anonymous statistical purposes, cookies that are used for comfort settings and cookies that are used to provide you with personalized, interest-based content. You can decide yourself whether you want to allow the use of statistics, comfort, and marketing cookies. In addition, you can change/withdraw your consent at any time by clicking on the Change Cookies settings on the bottom of the website. Further information can be found in our Privacy Policy.


We use necessary cookies. These cookies are necessary for the operation and the basic functions of the website. In particular, they enable the security-relevant functioning of our website.
You can read about which cookies we use here.


If you allow comfort cookies, we can make use of our site easier for you. If you visit our website again to use our services, it will automatically be recognized that you already visited us and the entries and settings you made will automatically be recognized so that you do not have to enter them again. For example, through this, you will not have to reenter your user data every time, but rather you can access the data already entered when you visit the website again.
You can read about which cookies we use here


We use statistical cookies to improve our offering and ensure a needs-based design and the continuous optimization of our website. 
For this, we collect anonymized data for statistics and analytics, for example, to determine site traffic and user behavior and to adapt and improve our content and the website experience. 
You can read about which cookies we use here


We use marketing cookies so that we can provide you with relevant and interest-based content when you visit our website.  
You can read about which cookies we use here.