Privacy Policy

1. Name and contact details of the data processing institution (the “Controller”)

The Privacy Policy is applicable to the data processing done as a Controller by:

EOS Spain S.L.U.
Manuel Guzmán, 1 Esc.1, Planta 1
15008 A Coruña. Spain

VAT: ESB64102072

Phone: +34 981 079-955
Fax: +34 981 281-931

Management Team

Carlos Lorenzo
Manuel González
Matilde Rial
José Miguel Vázquez
Raquel Pérez
Víctor Artés de Arcos
Víctor Sánchez

Commercial Register

Company registered at the Registro Mercantil of A Coruña, General Section, Volume 3.407, Folio 54, Page C-47.145, 1st Registration.

In Section 9 of this Privacy Policy you can consult your rights regarding Protection of Personal Data.

If you wish to exercise your Data Protection rights, you can contact EOS Spain, S.L.U., at any time and free of charge by post under ref. “Data Protection” to the following address: Calle Manuel Guzmán, 1, Esc. 1, Planta 1, 15008, A Coruña, or via email to, providing your identification details, address or email and the reasons of the request. When exercising your rights you must prove your identity, providing a two-side copy of your ID Card, NIE (Foreign ID Card) or Passport. EOS Spain will provide the information requested within a one month from the reception of the request. This term can be extended for another two months if necessary, considering the complexity and number of requests, as indicated by the GDPR in art. 12.3.

EOS Spain has a Data Protection Officer with whom any interested party may contact at the following email address:, on all matters related to the processing of personal data and exercise of Data Protection Rights according to the GDPR.

We inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the Spanish Data Protection Agency, if you consider any breach of Data Protection regulations has been committed when processing your personal data (

2. Scope

This Privacy Policy applies to the collection of personal data on our website and the subsequent processing of these data by us.

This Privacy Policy serves towards the provision of information pursuant to Articles 13 and 14 of the GDPR for the data processing outside the scope of collection established herein. As such we will provide you with separate privacy policies for specific data processing activities on a case by case basis.

3. Privacy Policies of other EOS Group companies

This Privacy Policy does not apply to data processed by other EOS Group companies. This is also the case if these other companies of EOS Group along with their contacts are mentioned and/or their services are shown on our website.

The other companies of EOS Group will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.

4. Collection and storage of personal data, nature and purpose for their processing

a. When visiting the website

When visiting our website, the browser used on your device automatically sends information to our website’s server. This information is temporarily stored in a log file. The following information is collected without your intervention and is stored until it is automatically deleted after seven (7) days:

  • IP address of retrieving computer
  • Date and time of access
  • Name and URL of retrieved file
  • Website from which access occurred (referrer URL)
  • Website retrieved from our website
  • Your computer’s browser and possible the operating system, as well as the name of your access provider.

The aforementioned data are processed by us for the following purposes:

  • To ensure trouble-free connection establishment to the website
  • To ensure a comfortable use of our website
  • To analyze the system’s security and stability

The legal basis for the processing of data is Article 6 (1) (f) of the GDPR. Our legitimate interest complies with the purposes for the data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you.

Furthermore, we use cookies and analysis services when visiting our website. For further information on this matter, please refer to Sections 6 and 7 of this Privacy Policy.

b. When you contact us by email, via web forms or when you provide a phone number to be used by our call center to contact you (Click to call)

You can contact us with any questions you may have via the provided email address or through the form available in our website where you can also provide a phone number to be used by our call center to contact you in order to provide the information you may request; in such a case you are required to provide just your phone number for the provision of the service, however you may be asked to provide your name and surname as a reference so that we can contact you in a personalized manner. Performing your information request enables us to process your data for this purpose.

You may also contact us through the form available at where you can submit any query you may have about your file, being able to choose to be contacted by phone or email. When using this function, you will be required to provide your identification details and payment reference. You may also use this form for updating your contact address.

If you do so, the personal data sent by email, via web forms or via the phone contact request shall be stored. The legal basis for the processing is the need to contact you pursuant to Article 6 (1) (f) of the GDPR. If we contact you in relation to a contract, the additional legal basis for processing is Article 6 (1) (b) of the GDPR.

We delete the personal data collected after processing your query as long as we are not legally entitled or forced to process them any further.

c. When using the payment function

Our website also offers you the opportunity to make payments. In order to make a payment, it is necessary that the required payment information is forwarded to the payment service provider of your choice (e.g. to the credit card institute when selecting the payment method “credit card”).

Data processing for the purpose of payment is carried out in accordance with Article 6 (1) point b) GDPR or, if the payment is intended for the claim of a third party, in accordance with Article 6 (1) f) GDPR.

The personal data required for the execution of a payment will be deleted after fulfillment of the purpose, unless we are legally entitled or obliged for further processing.

5. Transfer of data

We shall only transfer your data to other EOS Group companies or to third parties (recipients) if:

  • You have provided you explicit consent for one or more specific purposes pursuant to Article 6 (1) (a) of the GDPR.
  • Disclosure pursuant Article 6 (1) (f) of the GDPR is necessary for the establishment, exercising or defense of legal claims and there is no reason to assume that you have an interest worth of a primary protection so as to not having them disclosed.
  • There is a legal obligation for disclosure pursuant to Article 6 (1) (c) of the GDPR.
  • It is legally permissible and necessary for meeting the contractual obligations pursuant to Article 6 (1) (b) of the GDPR.
  • We have the data processed on our behalf pursuant Article 28 of the GDPR by a processor.

Transfer of your personal data for purposes other than those listed above shall not occur.

6. Cookies

We use cookies on our website. Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, Smartphone or similar) when you visit our website. Cookies do not harm your device and contain no viruses, Trojan horses or other malware.

Firstly, cookies serve to make our offering more pleasant for you. To that end we use the so-called session cookies to detect whether you have already visited individual pages on our website. They are automatically deleted when you leave our website.

We also use temporary cookies that are stored on your device for a specified time period to improve usability. If you visit our website again to use our services you are automatically recognized as a repeat visitor and the entries and settings you made previously are automatically recognized so you do not have to make them again.

We also use cookies to collect statistics on the use of our website and analyze them for the purpose of optimizing our offering for you (see Section 7).

With these cookies we can automatically recognize that you are a repeat visitor when you visit our website again. These cookies are automatically deleted after leaving our website on the respective validity date.

The data processed by cookies are necessary for the purposes mentioned, for safeguarding our legitimate interests as well as the legitimate interests of third parties pursuant to Article 6 (1) (f) of the GDPR.

Most browsers accept cookies automatically, but you can configure your browser to prevent cookies being stored on your computer or to display a notice before a new cookie is saved. If you completely deactivate cookies, you may not be able to use all the features of our website.

7. Analysis tools

The tracking measures listed below and used by us are carried out on the basis of Article 6 (1) (f) of the GDPR. We use these tracking measures to ensure that our website is designed according to requirements and optimized on an ongoing basis. We also use the tracking measures to collect statistics on the use of our website and analyze them in order to optimize our offering for you. These interests are to be considered as legitimate in the sense given in the aforementioned regulation.

The respective purposes for data processing and data categories can be found in the corresponding tracking tools in this section.

Usage of Siteimprove Analytics

This website uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses “cookies“, which are text files placed on your computer, to help EOS Spain analyze how visitors use the site. The information generated by the cookies about the visitors’ use of the website will be stored and processed by Siteimprove on servers in Denmark.

IP addresses are anonymised irreversibly before data is made available in the Siteimprove Analytics or Intelligence Suite for EOS.

EOS will use this information for evaluating the visitors’ use of the website, compiling reports on website activity, and ultimately for improving the website experience for its visitors. Siteimprove will not transmit this information to third parties or use it for any marketing or advertising purposes.

These are the cookies used by Siteimprove on this website:

Cookie name: nmstat

Type: Persistent - expires after 1000 days

This cookie is used to help record visitors' use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. The cookie contains no personal information and is used only for web analytics.

Cookie name: siteimproveses

Type: Session cookie

This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. By using this website, the visitor consents to the processing of data about him/her by Siteimprove in the manner and for the purposes set out above.

You can prevent the collection of your data by Siteimprove Analytics by clicking the following link. An Opt-Out-Cookie will be set that will prevent future collection of your data when visiting this website:

8. Social media

a. Social sharing solution

We use share buttons from social networks Facebook, Twitter, Google+, LinkedIn, Xing on our website. The buttons are simple HTML links. The procedure we use is within the framework of the Shariff solution. With the Shariff solution a script retrieves the number of times, e.g., the share button on a page has been clicked on: for this the script contacts the social network via the programming interfaces and retrieves the numbers. None of your personal data are transmitted in the process. Rather than your IP address, only our server address is transmitted to Facebook, Google and Twitter. You only become directly connected to Facebook, Google or Twitter if you perform an action. Before that, the social media cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the social media. If you click on a link, the obligation to provide information about data collection and processing no longer rests with us, but rather with the operator of the social network.

b. YouTube videos

Our website contains links to videos from YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit a website on our website that contains such a video, a direct connection is established between your browser and the YouTube server after you have activated the video. 

YouTube receives the information that you have visited our website with your IP address. If you click on the link to the video, your IP address will be forwarded to YouTube. We would like to point out that, as the provider of our website, we have no knowledge of the content of the transmitted data or of its use by YouTube. For more information, please check YouTube's privacy policy (

9. Rights of the data subjects

You have the right:

  • Pursuant to Article 15 of the GDPR to request information about your personal data processed by us, in particular about the purposes of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed,  the envisaged period for which the personal data will be stored, the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing, the right to lodge a complaint with a supervisory authority, the origin of your data if they were not collected by us and the existence of automated decision-making including profiling and if applicable meaningful information about their details.
  • Pursuant to Article 16 of the GDPR to obtain without undue delay the rectification or completion of inaccurate personal data stored by us about you.
  • Pursuant to Article 17 of the GDPR to demand the erasure of the personal data stored by us about you as long as processing is not necessary for exercising the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest or for assertion, exercising or defense of legal claims.
  • Pursuant to Article 18 of the GDPR to demand the restriction of the processing of your personal data as long as the accuracy of the data is contested by you and the processing is unlawful, but you oppose their erasure, we no longer need the data but you require them for the establishment, exercise or defense of legal claims or you have filed an objection to the processing in accordance with Article 21 (1) of the GDPR.
  • Pursuant Article 20 of the GDPR to demand the reception of the personal data you provided us with in a structured, commonly used and machine-readable format; or their transmission to another controller.
  • Pursuant to Article 7 (3) of the GDPR to withdraw the consent you previously granted us at any time. This shall mean that we may not continue the data processing upon which this consent was based in the future, and
  • Pursuant to Article 77 of the GDPR to lodge a complaint with a supervisory authority. You can contact the Spanish supervisory authority (the Agencia Española de Protección de Datos)
  • If your personal data are processed on the basis of legitimate interests pursuant to Article 6 (1) (f) of the GDPR you have the right pursuant to Article 21 of the GDPR to object to the processing of your personal data as long as there are reasons for this arising from your particular situation or the objection is directed to direct advertising. In the latter case you have a general objection right which shall be implemented by us without the statement of any particular situation.

10. Payments

The required payment information (amount, currency, country code, claim number, payment reference) will be processed exclusively for the purpose of payment processing if you pay a claim via Depending on your chosen payment method to execute the payment, we forward the required payment information to the payment service provider of the method you have chosen; i.e, payment method: credit card (Mastercard, Visa) to your respective credit card provider.

11. Data security

Within the website visit we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. In general this is a 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can recognize that an individual webpage in our internet presence is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.

We also take suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are being improved continuously according to technological developments.

12. Update and amendment of this Privacy Policy

This Privacy Policy is currently valid and was last updated in July 2019.

It may be necessary to change this Privacy Policy due to improvements and offerings on our website or due to legal or official changes. The current Privacy Policy can be reviewed on our website and can be printed out at any time.

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