EOS Spain S.L.U.
Manuel Guzmán, 1 Esc.1, Planta 1
15008 A Coruña. Spain
Phone: +34 981 079-955
Fax: +34 981 281-931
José Miguel Vázquez
Víctor Artés de Arcos
Company registered at the Registro Mercantil of A Coruña, General Section, Volume 3.407, Folio 54, Page C-47.145, 1st Registration.
If you wish to exercise your Data Protection rights, you can contact EOS Spain, S.L.U., at any time and free of charge by post under ref. “Data Protection” to the following address: Calle Manuel Guzmán, 1, Esc. 1, Planta 1, 15008, A Coruña, or via email to firstname.lastname@example.org, providing your identification details, address or email and the reasons of the request. When exercising your rights you must prove your identity, providing a two-side copy of your ID Card, NIE (Foreign ID Card) or Passport. EOS Spain will provide the information requested within a one month from the reception of the request. This term can be extended for another two months if necessary, considering the complexity and number of requests, as indicated by the GDPR in art. 12.3.
EOS Spain has a Data Protection Officer with whom any interested party may contact at the following email address: email@example.com, on all matters related to the processing of personal data and exercise of Data Protection Rights according to the GDPR.
We inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the Spanish Data Protection Agency, if you consider any breach of Data Protection regulations has been committed when processing your personal data (www.aepd.es).
The other companies of EOS Group will provide you with separate privacy policies for specific data processing activities on a case-by-case basis.
a. When visiting the website
When visiting our website www.eos-spain.es, the browser used on your device automatically sends information to our website’s server. This information is temporarily stored in a log file. The following information is collected without your intervention and is stored until it is automatically deleted after seven (7) days:
The aforementioned data are processed by us for the following purposes:
The legal basis for the processing of data is Article 6 (1) (f) of the GDPR. Our legitimate interest complies with the purposes for the data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about you.
b. When you contact us by email, via web forms or when you provide a phone number to be used by our call center to contact you (Click to call)
You can contact us with any questions you may have via the provided email address or through the form available in our website where you can also provide a phone number to be used by our call center to contact you in order to provide the information you may request; in such a case you are required to provide just your phone number for the provision of the service, however you may be asked to provide your name and surname as a reference so that we can contact you in a personalized manner. Performing your information request enables us to process your data for this purpose.
You may also contact us through the form available at https://my.eos-spain.es/ where you can submit any query you may have about your file, being able to choose to be contacted by phone or email. When using this function, you will be required to provide your identification details and payment reference. You may also use this form for updating your contact address.
If you do so, the personal data sent by email, via web forms or via the phone contact request shall be stored. The legal basis for the processing is the need to contact you pursuant to Article 6 (1) (f) of the GDPR. If we contact you in relation to a contract, the additional legal basis for processing is Article 6 (1) (b) of the GDPR.
We delete the personal data collected after processing your query as long as we are not legally entitled or forced to process them any further.
c. When using the payment function
Our website https://my.eos-spain.es/ also offers you the opportunity to make payments. In order to make a payment, it is necessary that the required payment information is forwarded to the payment service provider of your choice (e.g. to the credit card institute when selecting the payment method “credit card”).
Data processing for the purpose of payment is carried out in accordance with Article 6 (1) point b) GDPR or, if the payment is intended for the claim of a third party, in accordance with Article 6 (1) f) GDPR.
The personal data required for the execution of a payment will be deleted after fulfillment of the purpose, unless we are legally entitled or obliged for further processing.
We shall only transfer your data to other EOS Group companies or to third parties (recipients) if:
Transfer of your personal data for purposes other than those listed above shall not occur.
Firstly, cookies serve to make our offering more pleasant for you. To that end we use the so-called session cookies to detect whether you have already visited individual pages on our website. They are automatically deleted when you leave our website.
We also use temporary cookies that are stored on your device for a specified time period to improve usability. If you visit our website again to use our services you are automatically recognized as a repeat visitor and the entries and settings you made previously are automatically recognized so you do not have to make them again.
With these cookies we can automatically recognize that you are a repeat visitor when you visit our website again. These cookies are automatically deleted after leaving our website on the respective validity date.
The data processed by cookies are necessary for the purposes mentioned, for safeguarding our legitimate interests as well as the legitimate interests of third parties pursuant to Article 6 (1) (f) of the GDPR.
Most browsers accept cookies automatically, but you can configure your browser to prevent cookies being stored on your computer or to display a notice before a new cookie is saved. If you completely deactivate cookies, you may not be able to use all the features of our website.
The tracking measures listed below and used by us are carried out on the basis of Article 6 (1) (f) of the GDPR. We use these tracking measures to ensure that our website is designed according to requirements and optimized on an ongoing basis. We also use the tracking measures to collect statistics on the use of our website and analyze them in order to optimize our offering for you. These interests are to be considered as legitimate in the sense given in the aforementioned regulation.
The respective purposes for data processing and data categories can be found in the corresponding tracking tools in this section.
This website uses Siteimprove Analytics, a web analytics service provided by Siteimprove. Siteimprove Analytics uses “cookies“, which are text files placed on your computer, to help EOS Spain analyze how visitors use the site. The information generated by the cookies about the visitors’ use of the website will be stored and processed by Siteimprove on servers in Denmark.
IP addresses are anonymised irreversibly before data is made available in the Siteimprove Analytics or Intelligence Suite for EOS.
EOS will use this information for evaluating the visitors’ use of the website, compiling reports on website activity, and ultimately for improving the website experience for its visitors. Siteimprove will not transmit this information to third parties or use it for any marketing or advertising purposes.
These are the cookies used by Siteimprove on this website:
Cookie name: nmstat
Type: Persistent - expires after 1000 days
This cookie is used to help record visitors' use of the website. It is used to collect statistics about site usage such as when the visitor last visited the site. The cookie contains no personal information and is used only for web analytics.
Cookie name: siteimproveses
Type: Session cookie
This cookie is used purely to track the sequence of pages a visitor looks at during a visit to the site. By using this website, the visitor consents to the processing of data about him/her by Siteimprove in the manner and for the purposes set out above.
You can prevent the collection of your data by Siteimprove Analytics by clicking the following link. An Opt-Out-Cookie will be set that will prevent future collection of your data when visiting this website:
a. Social sharing solution
We use share buttons from social networks Facebook, Twitter, Google+, LinkedIn, Xing on our website. The buttons are simple HTML links. The procedure we use is within the framework of the Shariff solution. With the Shariff solution a script retrieves the number of times, e.g., the share button on a page has been clicked on: for this the script contacts the social network via the programming interfaces and retrieves the numbers. None of your personal data are transmitted in the process. Rather than your IP address, only our server address is transmitted to Facebook, Google and Twitter. You only become directly connected to Facebook, Google or Twitter if you perform an action. Before that, the social media cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the social media. If you click on a link, the obligation to provide information about data collection and processing no longer rests with us, but rather with the operator of the social network.
Our website contains links to videos from YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit a website on our website that contains such a video, a direct connection is established between your browser and the YouTube server after you have activated the video.
You have the right:
The required payment information (amount, currency, country code, claim number, payment reference) will be processed exclusively for the purpose of payment processing if you pay a claim via https://my.eos-spain.es/. Depending on your chosen payment method to execute the payment, we forward the required payment information to the payment service provider of the method you have chosen; i.e, payment method: credit card (Mastercard, Visa) to your respective credit card provider.
Within the website visit we use the widespread SSL (secure socket layer) method in conjunction with the highest level of encryption supported by your browser. In general this is a 256-bit encryption. If your browser does not support 256-bit encryption, we fall back on 128-bit v3 technology instead. You can recognize that an individual webpage in our internet presence is being transmitted in encrypted form by the closed key or padlock icon in the bottom status bar of your browser.
We also take suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are being improved continuously according to technological developments.