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European Payment Practices 2019

EOS polled 3,400 companies about their receivables management and the payment practices of their customers.

Since 2007, EOS has been commissioning an annual survey on payment practices in Europe. The key topics this year were: artificial intelligence, digital payment methods, on-time payment by private and business customers in Europe, trends in receivables management and the status quo of the digitalization process in European companies.

Download the EOS survey 2019

Download the complete study with all results and country statistics here:

Download the survey (3.8 MB)

Download the Spanish Summary 2019

Download the study with the Spanish results and statistics here:

Download the survey (1.9 MB)

Facts about the survey

Where? In 17 countries: Denmark, Germany, UK, Spain, France, Belgium, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Slovenia, Poland, Russia and Greece.

How? In the period January to March 2019 3,400 phone interviews (CATI) were conducted by market research institute KANTAR.

Who? Decision-makers in the receivables management segment were interviewed. Their companies had the following characteristics:

ø sales of EUR 28 million
ø workforce 183 employees

Artificial Intelligence

EOS survey on artificial intelligence: Financial executives fear for their jobs

EOS survey on artificial intelligence: Financial executives fear for their jobs

Skepticism about artificial intelligence in receivables management

Artificial intelligence (AI) – a controversial issue in the financial sector as well. Among other topics, this year’s “European Payment Practices” survey looks at the use of AI in receivables management and shows that there is widespread skepticism towards artificial intelligence. So how do we deal with these doubts?

Download Infographic Artificial intelligence (67 kb)

You’ll find related articles and expert opinions on these topics in our magazine.

Digitalization

Digitization in need of improvement: According to the EOS survey, European companies have some catching up to do

Digitization in need of improvement: According to the EOS survey, European companies have some catching up to do

Digitalization – an ongoing process: European companies need to catch up!

Half of the Europeans polled find that their own companies are not digitalized enough compared with others. What is the reason for this and how important is digitalization for companies?

Download Infograpic Digitalization (54 kb)

You’ll find related articles and expert opinions on these topics in our magazine.

Trends in receivables management

Data protection and cyber security: According to an EOS survey there is still a gap between the awareness of the risk and the measures taken to counter cyber attacks

Data protection and cyber security: According to an EOS survey there is still a gap between the awareness of the risk and the measures taken to counter cyber attacks

Trends in receivables management – playing it safe!

Cyber security and data protection are becoming increasingly more crucial in the era of Digitalization 4.0. How are companies handling the growing security needs and how do you protect yourself from hacker attacks?

Download Infographic Tendencias en la gestión de impagados (58 kb)

You’ll find related articles and expert opinions on these topics in our magazine.

Digital payment methods

Only 28 percent of European companies offer their customers digital payment methods.

Only 28 percent of European companies offer their customers digital payment methods.

Digital payment methods: large European companies are lagging behind

The trend to shop online is growing. According to the Statista Digital Market Outlook, the number of digital commerce users in Europe will increase to 642 million by 2023. Despite this development, only 27% of German companies offer their customers digital payment methods.

Download Infographic Digital payment methods (44 kb)

You’ll find related articles and expert opinions on these topics in our magazine.

Payment Practices

Europeans are paying more punctually – but for how much longer? Business owners are skeptical about the future

According to the EOS Survey, payment practices in Germany have improved, with 86% of all invoices being settled on time. Despite this, German companies think that the situation is going to get worse in the next two years. Where does this skepticism come from?

Descargar Infografía Payment practices (61 kb)

You’ll find related articles and expert opinions on these topics in our magazine.

All press releases about the survey

Other interesting surveys

Click here for publications on the EOS surveys in 2017 and 2018. Please contact us for older surveys.

Download the survey Download the survey

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