We are looking for a Team Leader for the Claims team within our Procedural department. This role involves leading, motivating, and supporting a group of legal professionals, ensuring the achievement of quality, efficiency, and performance objectives for the area.

Key Responsibilities:

• Communicate the guidelines and strategies defined by the Team Manager to your team.
• Ensure compliance with internal regulations, processes, and standards within the Claims department.
• Manage daily planning: attendance, shifts, holidays, and service coverage.
• Oversee team tasks: case monitoring, quality of management, and record-keeping.
• Analyse team KPIs, propose action plans, and report periodically.
• Conduct performance reviews, foster communication, and provide continuous feedback.
• Provide support on complex cases requiring advanced legal expertise.
• Escalate issues and propose improvements to optimise department operations.
• Review and validate negotiations, agreements, and other procedural actions undertaken by the team.

What are we looking for?

• A minimum of 3 years' experience leading teams in a legal/procedural setting.
• Knowledge of:
  • Judicial debt recovery management.
  • Procedural rules and processes.
  • Standard office software at user level.
• A Degree in Law.
• Intermediate English language skills (desirable).

What's in it for you at EOS?

• A permanent contract and an opportunity to join a leading company in its sector.
• A role with autonomy, direct impact, and visibility within the department.
• A professional, dynamic, and collaborative environment.
• Continuous training and development opportunities.
• Working hours: Monday to Thursday from 9:00 to 18:00, Fridays from 8:30 to 15:00. Reduced summer working hours.
• You can opt into a flexible remuneration plan that includes restaurant vouchers, transport, childcare, and health insurance, and you will have access to exclusive offers for EOS employees.

If you want to be part of our project, apply now!